How to Deal with Tenant Complaints
- Acknowledge receipt of the complaint
- Investigate the issue
- Communicate findings
- Create a resolution plan and timeline
- Resolve and document the issue
Kong Property Management Group provides property management and leasing services to the greater part of Silicon Valley. We specialize in single-family homes, condos, townhomes, duplexes, as well as apartment buildings. Based in San Jose, Kong Property Management Group is a local and family-owned business with over 15 years of combined experience in residential property management, real estate sales, and appraisal.